Summary: Cynetrix Solutions values your privacy. We collect only the information necessary to provide and improve our services. We do not sell your personal data to third parties.
This Privacy Policy describes how Cynetrix Solutions ("Cynetrix", "we", "us", or "our"), registered at 25A, Pink City, Lucknow, India – 226017, collects, uses, and shares information about you when you use our website (cynetrix.co.in), products (including CyneTax, CyneTrack, Cyne EstateX, CyneFit Pro), and related services (collectively, the "Services").
By accessing or using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our Services.
Section 01
Information We Collect
We collect information you provide directly to us, information generated automatically when you use our Services, and information from third parties.
Information you provide:
- Name, email address, phone number, and company name when you fill out our contact form or register for a product
- Project details, requirements, and messages you submit through our contact or inquiry forms
- Account credentials if you create a user account on any of our product platforms
- Payment information (processed securely through third-party payment processors — we do not store card details)
- Communication records including emails, support tickets, and chat logs
Information collected automatically:
- Device and browser type, operating system, IP address, and unique device identifiers
- Pages visited, time spent, links clicked, and referring URLs
- Log data and error reports generated during use of our Services
- Location data (country or city level) derived from IP address
Section 02
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide requested services or demos
- Create and manage user accounts on our product platforms
- Process transactions and send related transaction notifications
- Send service updates, technical notices, security alerts, and support messages
- Improve and optimize our website, products, and user experience
- Analyze usage trends to understand how our Services are being used
- Comply with legal obligations and enforce our terms and policies
- Detect and prevent fraudulent transactions, abuse, and security incidents
We will not use your personal information for purposes other than those described above without obtaining your prior consent.
Section 03
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, understand usage, and improve our Services.
Types of cookies we use:
- Essential cookies: Required for the website to function properly. Cannot be disabled.
- Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics). All data is anonymized.
- Preference cookies: Remember your settings and preferences for a better experience.
You can control cookie settings through your browser preferences. Disabling cookies may limit certain features of our Services.
Section 04
Third-Party Services
Our Services may integrate with or link to third-party tools and services. These third parties have their own privacy policies and we are not responsible for their practices.
Third-party services we use may include:
- Google Analytics — website analytics and user behavior tracking
- OpenStreetMap / Leaflet / OpenLayers — map rendering in GIS-based products
- Render — cloud hosting and deployment of our product platforms
- Email service providers — for transactional and support emails
- Payment processors — for billing and subscription management
We recommend reviewing the privacy policies of these third-party providers before using our Services.
Section 05
Data Storage & Security
Your data is stored on secure cloud servers. We implement industry-standard security measures including:
- HTTPS/TLS encryption for all data in transit
- Encryption at rest for sensitive personal data
- Role-based access controls limiting data access to authorized personnel only
- Regular security audits and vulnerability assessments
- Secure credential management and authentication practices
Important: No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
Section 06
Data Retention
We retain your personal information for as long as necessary to provide our Services and comply with legal obligations.
- Contact form submissions are retained for up to 3 years for business communication purposes
- Account data is retained for the duration of the account and up to 1 year after deletion upon request
- Analytics data is retained in aggregated, anonymized form indefinitely
- Financial records are retained as required by applicable Indian tax and accounting laws
You may request deletion of your personal data at any time by contacting us at contact@cynetrix.com.
Section 07
Your Rights
Subject to applicable law, you have the following rights regarding your personal data:
- Right to access: Request a copy of the personal data we hold about you
- Right to rectification: Request correction of inaccurate or incomplete data
- Right to erasure: Request deletion of your personal data ("right to be forgotten")
- Right to restrict processing: Request that we limit how we use your data
- Right to data portability: Receive your data in a structured, machine-readable format
- Right to object: Object to processing of your data for marketing or profiling purposes
- Right to withdraw consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us at contact@cynetrix.com. We will respond within 30 days.
Section 08
Children's Privacy
Our Services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete such information promptly.
If you believe your child has provided us with personal information, please contact us at contact@cynetrix.com.
Section 09
Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will:
- Update the "Last updated" date at the top of this page
- Notify registered users via email (where applicable)
- Post a prominent notice on our website
Your continued use of our Services after any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.
Section 10
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:
