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Terms & Conditions

Please read these terms carefully before using Cynetrix Solutions products and services

Last updated: May 12, 2026

Table of Contents

  1. Acceptance of Terms
  2. Description of Services
  3. User Accounts
  4. Acceptable Use
  5. Intellectual Property
  6. Payment & Subscriptions
  7. Confidentiality
  8. Disclaimer of Warranties
  9. Limitation of Liability
  10. Termination
  11. Governing Law
  12. Contact Us

Agreement: By accessing or using any Cynetrix Solutions service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Section 01

Acceptance of Terms

These Terms and Conditions ("Terms") govern your access to and use of the websites, software products, platforms, and services operated by Cynetrix Solutions ("Cynetrix", "we", "us", or "our"), including but not limited to CyneTax, CyneTrack, Cyne EstateX, CyneFit Pro, and cynetrix.co.in.

By accessing our website, registering for any product, submitting a contact form, or otherwise engaging with our Services, you agree to these Terms. If you are using our Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

If you do not agree to these Terms, you must discontinue use of our Services immediately.


Section 02

Description of Services

Cynetrix Solutions provides technology services including, but not limited to:

  • Custom software development and IT consulting
  • AI and automation solutions for businesses and government organizations
  • Geospatial intelligence (GIS) platforms and mapping solutions
  • SaaS products: CyneTax (property taxation), CyneTrack (ERP/HRM), Cyne EstateX (real estate platform), CyneFit Pro (gym management)
  • Data analytics, business intelligence, and reporting tools

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time with reasonable notice to registered users. We are not liable for any modification, suspension, or discontinuation of Services.


Section 03

User Accounts

Certain features of our Services require you to create an account. When creating an account, you agree to:

  • Provide accurate, current, and complete registration information
  • Maintain and promptly update your account information as necessary
  • Keep your password confidential and not share account credentials
  • Notify us immediately of any unauthorized access to your account
  • Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate accounts that violate these Terms, contain inaccurate information, or are involved in fraudulent activity.


Section 04

Acceptable Use Policy

You agree not to use our Services in any way that:

  • Violates any applicable local, national, or international law or regulation
  • Is harmful, threatening, abusive, harassing, defamatory, or discriminatory
  • Infringes upon the intellectual property rights of Cynetrix or any third party
  • Attempts to gain unauthorized access to our systems, servers, or databases
  • Transmits viruses, malware, or any other harmful or destructive code
  • Scrapes, harvests, or collects data from our Services without prior written consent
  • Uses our Services to send unsolicited communications (spam)
  • Impersonates Cynetrix, its employees, or any other person or entity
  • Interferes with or disrupts the integrity or performance of our Services

Violation of this policy may result in immediate termination of access and, where appropriate, legal action.


Section 05

Intellectual Property

All content on our website and within our products — including but not limited to text, graphics, logos, icons, images, audio, video, software code, and design — is the exclusive property of Cynetrix Solutions and is protected by applicable intellectual property laws.

You may not:

  • Copy, reproduce, distribute, or create derivative works from our content without explicit written permission
  • Reverse engineer, decompile, or disassemble any part of our software products
  • Remove or alter any copyright, trademark, or proprietary notices
  • Use our brand name, logos, or trademarks without prior written consent

Your content: Any data, content, or material you submit to our platforms remains your property. By submitting content, you grant Cynetrix a limited, non-exclusive license to use it solely to provide and improve the Services.


Section 06

Payment & Subscriptions

Certain Services are provided on a paid subscription or project basis. The following terms apply:

  • Pricing: Fees are as quoted in your service agreement, proposal, or product subscription plan
  • Payment: All payments are due as per the agreed schedule. Late payments may incur interest charges
  • Refunds: Refund eligibility is determined on a case-by-case basis per the specific project or subscription agreement
  • Taxes: Applicable GST and other taxes will be added to all invoices as required by Indian law
  • Cancellation: Subscription cancellations must be submitted in writing with appropriate notice as specified in your agreement

For custom project engagements, payment terms, milestones, and deliverables are governed by the separately executed project agreement or statement of work (SOW).


Section 07

Confidentiality

Both parties acknowledge that in the course of engaging with Cynetrix Services, confidential information may be exchanged. Each party agrees to:

  • Keep all confidential information strictly confidential
  • Not disclose confidential information to any third party without prior written consent
  • Use confidential information solely for the purpose of the engagement
  • Apply the same degree of protection as used for their own confidential information (but no less than reasonable care)

This confidentiality obligation survives the termination of the agreement for a period of 3 years.


Section 08

Disclaimer of Warranties

Our Services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Cynetrix does not warrant that:

  • Our Services will be uninterrupted, error-free, or completely secure
  • Any defects will be corrected immediately
  • Results obtained from using our Services will be accurate or reliable
  • Third-party integrations or services will be available at all times

Section 09

Limitation of Liability

To the maximum extent permitted by applicable law, Cynetrix Solutions shall not be liable for any:

  • Indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, data, goodwill, or business opportunities
  • Damages arising from unauthorized access to or alteration of your data
  • Damages resulting from reliance on information provided through our Services

Our total cumulative liability to you for any claims arising out of or related to these Terms or the Services shall not exceed the total amount paid by you to Cynetrix in the three (3) months immediately preceding the claim.


Section 10

Termination

Either party may terminate this agreement with written notice. Cynetrix reserves the right to immediately suspend or terminate your access to our Services if you:

  • Violate any provision of these Terms
  • Fail to make timely payment for Services
  • Engage in fraudulent, abusive, or illegal activity
  • Provide false information during registration or engagement

Upon termination, your right to access and use the Services will immediately cease. Provisions of these Terms that by their nature should survive termination shall remain in effect.


Section 11

Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Dispute Resolution:

  • Any dispute arising from these Terms shall first be attempted to be resolved through good-faith negotiation between the parties
  • If negotiation fails within 30 days, disputes shall be resolved through arbitration under the Arbitration and Conciliation Act, 1996
  • The seat of arbitration shall be Lucknow, Uttar Pradesh, India
  • Courts in Lucknow shall have exclusive jurisdiction for any legal proceedings

Section 12

Contact Us

For questions, concerns, or clarifications regarding these Terms and Conditions, please reach out to us:

  • Company: Cynetrix Solutions
  • Address: 25A, Pink City, Lucknow, India – 226017
  • Email: contact@cynetrix.com
  • Phone: +91-7905343725 / +91-6387411503
  • Website: www.cynetrix.co.in

By using our Services, you acknowledge that you have read and understood these Terms and agree to be bound by them.

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